On our recent holiday to the Broads we arrived at the boatyard two hours early, so thought we would pootle off somewhere for a couple of hours, have some lunch and then return. We ended up at the Hickling Broad Nature reserve where we bought some books but decided against going in as it was a bit pricey for all of us for just a fleeting visit. So we jumped back in the car, only to find it wouldn’t start. After numerous attempts we phoned the breakdown company (we always have breakdown cover, over the years we must have saved a fortune!) and Susan took the kids into the reserve while I waited.
As we were in the middle of nowhere it took a while for help to reach us, and when it did the news was not good. The car would need recovering. Fortunately the firm that had come out went out of their way to help. They towed us back to the boatyard, helped us unload our stuff and carry it to the boat (def. above and beyond the call of duty) and then recovered the car back to their garage for repair, promising to phone us as soon as they had investigated the exact nature of the fault.
Now, when a garage says they will call me back I don’t hold my breath. I made a mental note to call them after a couple of days had passed. Much to my surprise I had a voicemail the next day, and on phoning back I had the diagnosis explained, the cost set out in detail, and was asked if I wanted to go ahead. I agreed and they advised they had already ordered the part to avoid delay and it should be with them in a couple of days. The next day I had another call to say the work was complete and that I should ring them when back at the boat yard. At the end of our week I did this (mid morning on a Sunday) and they promptly delivered the car back to the yard – and at no extra cost. Oh, and they had washed the car too – which is more than I ever do!
I have used many garages in my time, some good, some bad. All I can say is they service from Aitchison Vehicle Logistics was exemplary. Absolutely top draw. So, if you ever break down in Norfolk, give Aitchison a call on 01493 700222. I would like to their website but I can’t find one.